Pre-Purchase & Pre-Sale Inspections - Building & Pest Reports
1800 303 581
Daniel King House & Building Reports recognised for service excellence
in the 2014 Australian Business Quality Awards
Strong focus on customer satisfaction leads Daniel King to win the Gold Award
Toowoomba, Australia - Daniel King House & Building Reports pre-purchase and pre-sale building inspections achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.
Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service.
“Give me a few minutes of your time and I’ll give you years of experience”, we are truly proud of this accomplishment which clearly demonstrates our commitment to please our customers by providing overall quality service. In our business, we walk the talk as we deliver on our promise and more, Daniel King proprietor and Inspector, and Patrice Lewis Office Manager.
People buying and selling a house engage us to look over the building for any potential problems which would have a factor as to whether they are going to continue with the contract and buy the property or if selling the property, for them to correct the defects or price the building accordingly. Based in Toowoomba and covering the Toowoomba areas and anywhere our service is required, Daniel is fortunate enough to have his own aircraft which also allows him to service the country areas.
Being a small company Daniel is the sole inspector so clients always know who they are dealing with and clients are encouraged to join Daniel at inspections if possible. Daniel started building in 1982 and has been carrying out building inspections since 1999. Patrice Lewis has been managing Daniel’s office since shortly after Daniel’s business was established.
Recounting an experience with Daniel King House & Building Reports, one of its customers related; “Good service, friendly nature and quick to respond. Pleasure to work with, very professional and honest.”
Equally satisfied with Daniel King House & Building Reports, another customer said, “Extremely high professionalism and customer relationships, don’t cut corners and extremely thorough.
The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.
According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identify aspects that surpass customer expectations and those that have room for improvement.”
Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher. A complete list of the winners is available at www.businessquality.com.au.
Daniel King House & Building Reports carry out building inspections for the purpose of pre-purchase and sometimes pre-sale properties. Over 10,000 inspections to our credit is clear evidence of the company’s sustainability, professionalism and service to the community.